Privacy Policy

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Effective Date: May 27, 2025

The Fairy Gardeners ("we," "us," or "our") operates as a party events business located in Walnut Creek, California, specializing in garden-themed experiences. We are committed to protecting the privacy of our website visitors and clients. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your personal data.

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1. Information We Collect

We collect information to provide and improve our services to you. The types of information we may collect include:

• Personal Identification Information (Provided by You):

  • Name (caregiver and, if relevant, child's first name for event purposes)

  • Email address

  • Phone number

  • Billing address

  • Payment information (processed securely by third-party payment processors, we do not store full credit card details)

  • Event preferences or special requests (e.g., dietary restrictions for tea, allergy information, specific themes)

• Website Usage Data (Automatically Collected):

  • IP address

  • Browser type and version

  • Operating system

  • Referring website

  • Pages viewed on our site

  • Date and time of visit

  • Time spent on pages

  • Clickstream data

  • Location data (general, derived from IP address)

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2. How We Collect Information

We collect information through various methods:

• Directly from You: When you book an event, fill out a contact form, subscribe to our newsletter, or communicate with us via email or phone.

• Automatically: Through cookies and similar tracking technologies when you browse our website.

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3. How We Use Your Information

We use the collected information for the following purposes:

• To Provide Our Services:

  • Processing your bookings and payments.

  • Communicating with you about your events, confirmations, and any changes.

  • Customizing your experience (e.g., preparing for allergies, fulfilling special requests).

  • Managing and facilitating the garden party events.

• To Improve Our Website and Services:

  • Understanding how visitors use our website to enhance user experience.

  • Analyzing trends and gathering demographic information.

  • Troubleshooting and improving website functionality.

• For Communication:

  • Sending you marketing and promotional communications about our services, special offers, or upcoming events, only if you have opted in to receive them.

  • Responding to your inquiries and feedback.

• For Legal and Security Purposes:

  • Detecting, preventing, and addressing fraud or other illegal activities.

  • Complying with legal obligations.

  • Enforcing our Terms and Conditions.

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4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for their marketing purposes. We may share your information with:

• Third-Party Service Providers: We use trusted third-party services to assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, email marketing platforms, website analytics providers). These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

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5. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These include:

• Using Secure Socket Layer (SSL) technology to encrypt sensitive information during transmission.

• Storing your information in secure networks behind firewalls.

• Restricting access to your personal information to authorized personnel only.

• Using reputable third-party payment processors that are PCI-DSS compliant.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

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6. Cookies and Tracking Technologies

Our website uses "cookies" to enhance your experience. Cookies are small files placed on your hard drive by a website. We use cookies to:

• Understand and save your preferences for future visits.

• Compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

• If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. However, turning cookies off may affect the functionality of our website.

7. Your Choices and Rights

• Opt-Out of Marketing: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions provided in those emails.

• Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections to any inaccuracies. Please contact us using the information below.

• Deletion: In certain circumstances, you may have the right to request the deletion of your personal data.

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8. Children's Privacy

Our services are designed for caregivers and children to enjoy together. While we collect information about children as part of event bookings (e.g., first name, age for party planning), we primarily collect information directly from the caregiver. We do not knowingly collect personal information directly from children under 13 without verifiable parental consent. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete that information.

 

9. Links to Third-Party Websites

Our website may contain links to third-party websites. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

 

11. Contact Us

If you have any questions regarding this Privacy Policy or our data practices, please contact us at:

kara@thefairygardeners.com